NBT Bank

Operations Specialist

NBT Bank

part-time

Posted on:

Location Type: Office

Location: Norwich • New York • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $18 - $22 per hour

Job Level

JuniorMid-Level

About the role

  • Accurately process moderately complex monetary/non-monetary transactions; accurately set up new deposit/electronic banking accounts; verification of proper account set up; reconcile assigned accounts; resolve exception issues; ensure compliance with regulations.
  • Maintain and actively work to resolve any errors related to the setup and maintenance of deposit/electronic banking accounts.
  • Perform routine functions to include but not limited to loading new accounts in the core accounting system, account maintenance, reviewing transactions to ensure accuracy and responding to internal and external customer inquiries.
  • Research, analyze, and resolve moderately complex issues related to the deposit/electronic banking transactions.
  • Other duties as assigned.

Requirements

  • High School Diploma or equivalent required
  • Associates Degree preferred
  • Minimum of 2 years experience in an Operations related role required
  • Self-starter (ie after initial managerial direction and instruction, candidate is able to complete assigned tasks, identify issues not addressed, and escalate appropriately)
  • Strong analytical and problem solving skills
  • Strong communication skills as evidenced by an ability to effectively interact with all internal and external customers in a professional manner, providing a high level of customer service
  • Strong organizational skills as this role is part of a team that is jointly responsible for task completion
  • Ability to monitor their own workload, while being an active part of the overall team effort
  • Good understanding of banking practices and knowledge of bank products
  • Ability to quickly learn and retain product and system specific information/ procedures
  • Proficient in Excel and Word
  • Ability to competently use supporting systems such as: Nautilus, Fiserv Signature.
Benefits
  • Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
  • Parental Leave : Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage : Ensuring your overall health and well-being.
  • Flexible Spending Accounts : For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits : Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance : Supporting your growing family.
  • Tuition Reimbursement : Invest in your education and career growth.
  • Employee Assistance Program (EAP) : Access to support and resources.
  • Financial and Banking Services : Various benefits and financial planning assistance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
monetary transactionsnon-monetary transactionsaccount reconciliationdeposit accountselectronic banking accountsaccount maintenancetransaction accuracyissue resolutionanalytical skillsproblem solving
Soft skills
self-starterstrong communicationcustomer serviceorganizational skillsteam collaborationworkload monitoringprofessional interactiontask completionescalation of issuesability to learn quickly
Certifications
High School DiplomaAssociates Degree