Director, Retail Security Operations

NBCUniversal

Director leading and building retail security operations at Comcast for 390 retail locations. Providing governance and advisory support while enhancing compliance and operational performance.

Posted 7/21/2026full-timeRemote • Colorado, Minnesota • 🇺🇸 United StatesLead💰 $114,887 - $199,542 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading retail security operations, governance structures, and performance management while effectively influencing stakeholders across a matrixed organization. Proficient in developing metrics, dashboards, and reporting frameworks to enhance operational effectiveness and risk visibility.

Highest-signal resume keywords

Security Operations LeadershipVendor ManagementPerformance ManagementKPI DevelopmentStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Governance StructuresOperational Risk ManagementLoss PreventionAsset ProtectionData-Driven RecommendationsProgram GovernanceExecutive ReportingCross-Functional InitiativesPerformance MetricsOperational Processes

Soft Skills

Excellent CommunicationLeadership SkillsRelationship ManagementInfluencing SkillsCollaboration

Tools & Technologies

DashboardsScorecardsVideo Management SystemsAlarm SystemsCash Logistics

Industry Keywords

Retail SecurityPhysical SecurityOperational EnvironmentsBranded Partner LocationsMatrixed Organization

About the role

Key responsibilities & impact

Lead the retail security operating model for company-owned stores while providing governance, advisory support, standards alignment, escalation coordination, and risk visibility for branded partner locations.
Build and mature enterprise governance structures, operational processes, reporting frameworks, standards, and accountability models.
Oversee key retail security programs, including guard force operations, cash logistics, alarm systems, video management, and asset protection technologies.
Establish performance metrics, dashboards, scorecards, and executive reporting that provide visibility into security risks, loss trends, compliance, vendor performance, and operational effectiveness.
Coordinate cross-functional response and escalation for retail security incidents, operational risks, vendor issues, and emerging threats.
Drive vendor performance through service-level expectations, scorecards, governance routines, and continuous improvement initiatives.
Partner closely with Retail Operations, Supply Chain, Finance, Audit, regional teams, branded partner stakeholders, and business leaders to strengthen controls, improve store readiness, and reduce risk.
Support investigative teams through operational coordination, reporting, and process enablement without assuming primary responsibility for investigations.
Influence outcomes across a highly matrixed environment through partnership, governance, relationship management, and executive alignment rather than direct authority.
Support branded partner locations through influence, advisory support, standards alignment, and relationship-led governance rather than direct operational control.

Requirements

What you’ll need

Bachelor's degree or equivalent experience
10+ years of progressive leadership experience in security operations, retail operations, loss prevention, physical security, operational risk, supply chain, or related fields
Experience building and leading enterprise-scale programs, operating models, governance structures, or cross-functional initiatives
Proven ability to influence senior leaders and drive results in a highly matrixed organization
Strong background in vendor management, program governance, performance management, and executive reporting
Experience developing KPIs, dashboards, scorecards, and data-driven business recommendations
Excellent communication, stakeholder management, and leadership skills
Preferred Qualifications: Experience within retail operations, physical security, loss prevention, investigations, asset protection, or related operational environments

Benefits

Comp & perks

Best-in-class Benefits to eligible employees
Array of options, expert guidance, and always-on tools to support physical, financial, and emotional needs