Residential Installation & Service Technician

NBCUniversal

Residential Installation & Service Technician responsible for broadband installations and troubleshooting activities. Role involves field assessments and ensuring customer satisfaction while adhering to safety and technical standards.

Posted 7/17/2026full-timeFort Pierce • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in broadband installation and troubleshooting for voice, video, and data services, while ensuring adherence to safety practices and company standards. Proficient in educating customers on product usage and maintaining accurate service documentation.

Highest-signal resume keywords

Broadband InstallationTroubleshootingResidential InstallationsHome Network SupportCustomer Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Broadband InstallationTroubleshootingResidential InstallationsService ChangesDisconnectsCoaxial CableEthernetWi-Fi TechnologyField AssessmentsDocumentation

Soft Skills

FlexibilityCustomer Service

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Voice ServicesVideo ServicesData ServicesSafe Work Practices

About the role

Key responsibilities & impact

Responsible for broadband installation and troubleshooting activities for voice, video, and data services
Completes field assessments and meets/exceeds company standards/metrics
Performs residential installations, service changes, and disconnects while following safe work practices
Completes service calls by diagnosing and resolving issues
Installs and supports basic home networks using coaxial cable, Ethernet, and Wi-Fi technology
Educates customers on products, services, equipment use, and maintains accurate documentation

Requirements

What you’ll need

High School Diploma / GED
Must be flexible to work a variety of schedules, including nights, weekends, holidays, and occasional overtime
Experience in residential installation and troubleshooting is preferred (not explicitly required)

Benefits

Comp & perks

Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage
Paid time off
Company-observed holidays
Discounted cable services
Quarterly bonuses
Paid training