Loyalty Sales

NBCUniversal

Retention Specialist for Comcast Business Services focused on customer loyalty and churn reduction. Resolving client issues and renegotiating service agreements for enhanced satisfaction.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Responsible for supporting customer retention for Comcast Business Services
Empathizes with clients to resolve outstanding issues and renew contracts
Minimizes churn by strategically offering product bundles
Proactively encourages retention by contacting clients at high propensity churn points
Meet or exceed budgeted retention goals

Requirements

What you’ll need

High School Diploma / GED
2-5 Years of relevant work experience
Sales - Customer Accounts required
Proficiency in Billing Tools
Proficiency in MS Outlook
Proficiency in MS Teams

Benefits

Comp & perks

Best-in-class Benefits to eligible employees
Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development and training

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyProblem SolvingStrategic Thinking

Certifications

High School Diploma / GED