Customer Experience Representative

NBCUniversal

Customer Experience Representative providing end-to-end support for Xfinity customers. Resolving billing inquiries, technical problems, and ensuring a positive customer experience.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Provides the right experience to customers for billing, repair, retention and sales inquiries or interactions.
Troubleshoots and resolves technical problems and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
Follows established troubleshooting procedures, including use of appropriate resources and desktop tools.
Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
Sets clear expectations by providing accurate information and transparent communication.
Communicates and explains account information to the customer with focus on doing everything in your power to resolve an issue while instilling confidence and trust.

Requirements

What you’ll need

Some High School Coursework
0-2 Years of Relevant Work Experience

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer experiencetroubleshootingproblem resolutionconsultative relationshipcommunicationtransparencytrust building