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NBCUniversal

Customer Service Sales Representative

NBCUniversal

Customer Service Sales Representative providing support and handling technical inquiries. Engagement and relationship building for positive customer experiences.

Posted 6/14/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

About the role

Key responsibilities & impact
  • Provide end-to-end support for customers/communities
  • Handle various types of customer inquiries
  • Engage and build a consultative relationship with customers
  • Respond to requests regarding technical questions and problem resolution
  • Actively put customer needs at the center of interactions
  • Create personal connection and demonstrate a favorable image of the organization
  • Communicate in a warm and friendly manner through various platforms: SMS, chat, email, or phone

Requirements

What you’ll need
  • Some High School Coursework
  • 0-2 years relevant work experience
  • Must be flexible to work assigned shifts
  • Demonstrates ability to articulate relevant information
  • Must wear telephone headset and manipulate objects, such as pen, keyboard, and mouse.

Benefits

Comp & perks
  • 5% quarterly bonus
  • uncapped commissions for meeting sales-related metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportconsultative relationship buildingproblem resolutioncommunicationflexibilityarticulationwarm demeanorinterpersonal skillsactive listeningcustomer needs focus