Manager 1, Customer Experience

NBCUniversal

Customer Experience Manager at Comcast, leading a team to enhance customer interactions. Responsible for coaching and developing supervisors to ensure superior service.

Posted 5/12/2026full-timeRemote • California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $62,549 - $146,601 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of customer experience supervisors
Foster a positive team environment
Provide coaching and feedback to team members
Manage individual development plans

Requirements

What you’ll need

Bachelor's Degree
5-7 years of relevant work experience
Change Management
Communication
Customer Interactions
Employee Engagement

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

coachingfeedbackteam leadershipcommunicationemployee engagement