Production Technology – Support Engineer

NBCUniversal

Production Technology & Support Engineer at NBCUniversal providing operational support for virtualized production infrastructure. Troubleshooting and coordinating incidents for live programming.

Posted 5/12/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSEC2SDLC

About the role

Key responsibilities & impact

Provide real-time operational support for live/on-air programming across NBCU brands and shows
Own incident response during your shift
Perform hands-on L1–L3 support
Maintain and validate core newsroom and control-room workflows
Respond immediately to monitoring alerts and user-reported issues
Communicate clearly and accurately
Document incidents and operational learnings through knowledge articles, runbooks, and post-incident notes
Participate in operational testing and release validation with development teams
Participate in a rotating on-call schedule supporting on-air broadcast hotlines

Requirements

What you’ll need

3+ years of active, hands-on experience providing technical support in a production, broadcast, media, or other mission-critical environment
Experience troubleshooting a broad range of applications
Strong communication skills and operational discipline
Must have experience working directly with software development teams in a Continuous Delivery and SDLC environment
Basic knowledge of AWS services (IAM, EC2, RDS, S3, etc.)
BS in Communications, Engineering, or equivalent years of experience

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

L1 supportL2 supportL3 supporttroubleshootingContinuous DeliverySDLCAWSIAMEC2RDS

Soft Skills

communicationoperational discipline