Support Engineer

NBCUniversal

Support Engineer resolving complex technical issues for clients at FreeWheel, providing comprehensive solutions and support across adtech platforms.

Posted 5/7/2026full-timeNew York City • New York, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $53,367 - $80,051 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions.
We enjoy working with people and have excellent written and verbal communication skills.
Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful.
The organization values the ability to quickly adapt and learn new technology.

Requirements

What you’ll need

A Computer Science, Engineering, or related Bachelor's Degree required.
Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity.
Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications.
Familiarity with: IAB standards including VAST, openRTB
Data analysis and processing: SQL, cURL, etc
Web technologies such as: HTTP, HTML5, XML, etc
Object Oriented Programming: JS, Python, etc
Experience developing against RESTful APIs
Ability to adapt to rapidly changing circumstances.
A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.
Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLscripting languagescURLHTTPHTML5XMLJavaScriptPythonRESTful APIsdata analysis

Soft Skills

problem solvingcommunicationadaptabilitycreativityteam collaborationclient-facingdocumentationtechnical specificationselegant product solutionsbalancing priorities

Certifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering