Manager, National Locates Operations

NBCUniversal

Manager of National Locates Operations at Comcast overseeing vendor performance and compliance. Collaborating across teams to implement national standards for locates and damage investigations.

Posted 5/7/2026full-timeEnglewood • Colorado, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $120,949 - $181,423 per yearWebsite

About the role

Key responsibilities & impact

Monitor and evaluate vendor performance to ensure adherence to contractual obligations and performance metrics.
Manage and optimize ticket management to ensure efficiency and accuracy with locate requests and responses across ticketing ecosystem from creation to resolution.
Partner with data teams to identify operational efficiency opportunities and validate analysis that may be used for key business decisions.
Serve as the primary point of contact between field teams and vendors, facilitating clear communication and prompt issue resolution.
Address and resolve escalations with vendors, ensuring that issues are managed promptly and effectively.
Develop and implement national standards and processes for locates and damage investigations to ensure consistency and compliance across all operations.

Requirements

What you’ll need

Bachelor’s degree in business administration, operations management or a related field.
Minimum of 5 years in operations management, with a focus on vendor management and compliance.
Experience with underground damage prevention, 811 one call centers and/or ticket management systems preferred.
Excellent communication abilities, analytical and problem-solving skills and proficiency in using ticket management systems and other relevant software.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementvendor managementcomplianceanalytical skillsproblem-solving skillsticket management systemsdata analysisdamage investigationsperformance metricscontractual obligations

Soft Skills

communication abilitiesissue resolutionfacilitationorganizational skillscollaboration

Certifications

Bachelor’s degree in business administrationBachelor’s degree in operations management