Representative 3, Small & Medium Business – Direct Sales, Retention

NBCUniversal

Supporting Comcast Business in retaining existing customer base through active listening and problem-solving. Engaging with clients to reassess agreements and minimize disconnects, ensuring customer satisfaction.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $36 per hourWebsite

About the role

Key responsibilities & impact

Works to retain existing customer base through active listening and empathy
Communicates urgency to rectify customer issues
Minimizes churn by offering product bundles
Encourages retention before contract expiration
Supports efforts to prevent non-pay disconnects

Requirements

What you’ll need

High School Diploma / GED
5-7 Years relevant work experience
Adaptability
Communication skills
Customer Relationships expertise
Customer Service abilities

Benefits

Comp & perks

Best-in-class Benefits to eligible employees
Health insurance
Array of options for physical, financial, and emotional support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

active listeningempathycommunication skillsadaptabilitycustomer relationships expertisecustomer service abilities

Certifications

High School DiplomaGED