Retail Sales Consultant

NBCUniversal

Retail Sales Consultant providing customer support and technology advice in Rochester Hills for Comcast. Engaging customers and promoting Comcast/Xfinity products and services with personalized interactions.

Posted 4/21/2026full-timeRochester Hills • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics
Contributing to a fun and competitive environment!

Requirements

What you’ll need

High School Diploma or equivalent
Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Benefits

Comp & perks

Medical, Dental, and Vision coverage
Comcast XFINITY courtesy services
Discount tickets to our Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401K Savings Plan – with up to 6% dollar-to-dollar matching.
Day-One benefits!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunicationsalesproblem-solvingteamworkflexibilityattention to detailtime managementinterpersonal skillsbrand ambassador

Certifications

High School Diploma