Provide technical consultation supporting Sr. CAM, Sr. BSR, Sr. OBSR, and Inside Sales Enterprise Account Managers.
Perform needs analysis for the Company and its customers and produces strategic, cost-effective solutions.
Assist sellers in identifying customer requirements and aligning appropriate Comcast Business solutions.
Translate technical requirements into clear, customer-focused recommendations.
Support positioning of connectivity, voice, managed services, and security solutions.
Support Sales Order process by performing administrative and documentation tasks required for order creation and service delivery.
Develop and implement processes and procedures to improve sales engineers and sales effectiveness and reduce cycle time.
Provides timely support for customer forms, documentation and ISC process needs.
Maintain current technical expertise with offered products and required certifications.
Experienced in creating technical designs and diagrams of a customer solution.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary.

Requirements

3+ years’ experience supporting technical sales, telecommunications, or solutions engineering environments.
Experience supporting sales organizations or high-volume opportunity environments.
Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical audiences.
Experience supporting solution positioning across networking, voice, or security portfolios.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); Visio preferred.
Results driven with a focus on goal achievement.
Ability to work within a team, handle ambiguity, and anticipate and react to changes quickly in a fast-paced environment.
Self-starter / self-driven, with the ability to work independently / remotely, disconnected from other team members.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical consultationneeds analysistechnical designsdocumentationsales order processprocess improvementcustomer-focused recommendationssolution positioningtelecommunicationssolutions engineering

Soft Skills

strong verbal communicationstrong written communicationindependent judgmentteam collaborationresults drivenability to handle ambiguityself-startergoal achievementadaptabilitypunctual attendance