Engineer 2, Strategic Engineering – Swing Shift
NBCUniversal
full-time
Posted on:
Location Type: Hybrid
Location: Colorado • United States
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Salary
💰 $25 - $40 per hour
About the role
- Provide Level 2 technical support for escalated customer issues
- Engage with Strategic Customers and facilitate technical discussions
- Efficiently troubleshoot and resolve complex network issues
- Document customer interactions and maintain technical documentation
Requirements
- 2-5 Years relevant work experience
- Bachelor's Degree preferred
- Knowledge of Layer 1–3 network concepts (e.g., fiber optics, Ethernet, TCP/IP, DNS, VPN, firewalls, routing basics)
- Experience providing Level 2 advanced technical support
- Ability to troubleshoot complex network issues
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Level 2 technical supporttroubleshootingnetwork issuesfiber opticsEthernetTCP/IPDNSVPNfirewallsrouting
Soft Skills
customer engagementtechnical discussionsdocumentation
Certifications
Bachelor's Degree