NBCUniversal

Investigator 2, Security

NBCUniversal

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead comprehensive, organized retail crime investigations, including mobile fraud rings, identity theft, and coordinated multi-store activity.
  • Conduct targeted investigations into Xfinity Mobile fraud, such as unauthorized upgrades, fraudulent activations, SIM-swap attempts, account takeovers, and device financing fraud.
  • Analyze POS data, activation logs, account activity, surveillance footage, and exception reports to identify patterns and emerging threats.
  • Partner with local, state, and federal law enforcement agencies to build cases and support prosecution.
  • Prepares comprehensive, detail-oriented investigative reports, including findings, recommendations, and mitigation strategies, for senior management and stakeholders.
  • Conducts investigative interviews of witnesses, victims, and subjects.
  • Collects, documents, stores, and maintains evidence according to the chain of custody guidelines.
  • Participates in fraud awareness and training programs to educate employees within Comcast Business to reduce integrity concerns.
  • Assists in compliance efforts by ensuring adherence to relevant regulations, laws, and internal policies.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Testifies before grand juries, courts, and administrative hearings on investigation results.

Requirements

  • Bachelor's degree is preferred in a related field or area of study relevant to this position
  • Relevant Work Experience 2-5 Years
  • Extensive experience in fraud investigations, fraud management, or similar roles within telecommunications, finance, insurance, retail industries or government agencies or law enforcement
  • Strong knowledge of fraud typologies, techniques, and mitigation strategies
  • Proficiency in using fraud detection tools, data analytics, and investigation techniques
  • Familiarity with telecommunications network infrastructure, protocols, and systems
  • Understanding of relevant industry regulations, standards, and legal requirements related to mobile fraud
  • Excellent analytical and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights
  • Effective communication and collaboration skills to work with cross-functional teams and external stakeholders
  • Strong attention to detail and organizational abilities to manage multiple investigations simultaneously
  • Proficiency in using relevant software applications and tools, including MS Office suite and fraud investigation software
Benefits
  • Best-in-class Benefits to eligible employees
  • Array of options to support you physically, financially, and emotionally
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud investigationsfraud managementdata analyticsinvestigation techniquesfraud detection toolstelecommunications network infrastructurefraud typologiesmitigation strategiesanalytical skillsproblem-solving skills
Soft Skills
effective communicationcollaboration skillsattention to detailorganizational abilitiesindependent judgmentdiscretionability to manage multiple investigationsanalytical thinkingreport writinginterviewing skills