Lead Analyst, AI Ops Configuration
NBCUniversal
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Colorado • New Hampshire • United States
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Salary
💰 $85,684 - $141,379 per year
Job Level
About the role
- Ensure effective front and backend functionality of applications
- Establish root causes of application errors
- Monitor application performance metrics
- Analyze available data to find the root cause of problems
- Handle and prioritize incidents
- Perform impact analysis
- Coordinate with cross-functional teams and ensure timely resolutions
Requirements
- Bachelor's degree preferred
- 7-10 years of relevant work experience
- Extensive knowledge and experience of offer availability, eligibility, rules, & catalog
- Advanced proficiency with SQL (5+ years)
- Advanced proficiency with Excel (5+ years)
- Advanced proficiency with PowerPoint (5+ years)
- Databricks (3+ years)
- AWS Athena (3+ years)
- Experience managing operations for decisioning or campaign tools such as Pega CDH, Adobe Campaign, Salesforce Marketing Cloud or Unica Interact/Campaign preferred
- Familiarity with incident or defect tracking tools (such as Jira/Rally)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLExcelPowerPointDatabricksAWS AthenaPega CDHAdobe CampaignSalesforce Marketing CloudUnica Interactincident tracking
Soft Skills
problem analysisincident managementprioritizationcross-functional collaborationcommunication