Customer Experience Associate – Retention Representative
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide support for customers/communities to ensure a positive experience
- Establish rapport while promoting effective relationships and upholding commitment to customer experience
- Handle various types of customer inquiries while building a consultative relationship
- Retain customers who request to disconnect or downgrade services
Requirements
- High School Diploma / GED
- 0-2 years relevant work experience
- Must be able to work in a fast-paced, structured, dynamic and high-transaction environment
- Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
- Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Benefits
- Best-in-class Benefits to eligible employees
- Array of options, expert guidance and always-on tools personalized to meet needs
- Support physically, financially and emotionally through milestones and everyday life
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportrelationship buildingconsultative relationshipcustomer experienceeffective communicationproblem-solvingadaptabilityinterpersonal skillsconflict resolutionteam collaboration
Certifications
High School DiplomaGED