NBCUniversal

Program Manager 3, Program Management

NBCUniversal

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • Colorado, Illinois, New Hampshire, Pennsylvania • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $82,685 - $129,933 per year

Job Level

Mid-LevelSenior

Tech Stack

BigQueryCloudGoogle Cloud Platform

About the role

  • Support IVR across all Comcast Business segments including SMB, MM, Enterprise, CBG, Custom Solutions
  • Participate in solutioning calls for new product launches
  • Outline CARE impacts during Impact Analysis working jointly with the requestor
  • Define requirements for IVR implementation
  • Work with IVR Authoring team to implement IVR enhancements, and UAT team to test
  • Ensure that solution meets the business needs
  • Provide change management impacts to ensure proper communications to frontline, SLT and requesting teams
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Requirements

  • Must be US Citizen
  • 5-7 years relevant work experience
  • Previous experience working with enterprise level IVR , preferably Google CES / CCAIP
  • Knowledge of natural language understanding (NLU) concepts and best practices
  • Previous experience outlining business and technical requirements
  • General knowledge of APIs and integration / technical requirements
  • Experience using Visio or other tool for call flow documentation
  • Plus for experience using the Google CES platform, including Google Cloud (GCP), google cloud logging, Big Query, Looker, DFCX
Benefits
  • best-in-class Benefits to eligible employees
  • support you physically, financially and emotionally through the big milestones and in your everyday life

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IVR implementationnatural language understandingAPIsintegration requirementscall flow documentationGoogle CESGoogle CloudGCPBig QueryLooker
Soft skills
independent judgmentdiscretioncommunicationchange managementcollaboration