Manager, Conversational Experience
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $89,529 - $209,834 per year
Job Level
SeniorLead
About the role
- Managing chatbot experiences across digital channels
- Digital product ownership
- Conversational design responsibilities
- Working cross-functionally with various teams
- Analyzing human-agent resolution patterns
- Collaborating on usability testing
- Implementing repair strategies
- Supporting backlog grooming and sprint planning
- Monitoring performance with analytics
Requirements
- Bachelor's Degree
- 7-10 Years Relevant Work Experience
- Collaborative skills
- Customer Experience (CX) expertise
- Experience Design
- User Experience (UX) proficiency
- Independent judgment
Benefits
- best-in-class Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chatbot managementconversational designusability testingbacklog groomingsprint planninganalytics
Soft skills
collaborative skillsindependent judgment
Certifications
Bachelor's Degree