About the role
- Responsible for analyzing customer accounts and past due notices
- Updates departmental reports
- Maintains familiarity with current policy/procedures and slow moving accounts in collection
- May be responsible for collections, both over the phone in a call center environment or in a more traditional credit and collects role
- Researches and analyzes payment history/trends of all accounts
- Issues daily report on the status of delinquent accounts and tracks collection efforts
- Prepares monthly reports showing delinquency trends and analyzing collection results
- Generates reports about financial status of customers and status of collection efforts
- Regular, consistent and punctual attendance
Requirements
- Must have at least 1-2 years of experience in Credit and Collections experience
- Experience in Accounting is an advantage
- Must have Customer Service / Customer-facing experience
- Excellent English communication skills
- Experience in Oracle Fusion and Salesforce is preferred
- Able to work on the night shift schedule
- array of options, expert guidance and always-on tools that are personalized to meet the needs
- health insurance
- retirement plans
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Credit and Collections experienceAccountingPayment analysisReport generationDelinquency trend analysis
Soft skills
Customer ServiceCommunication skillsAnalytical skillsAttention to detailPunctuality