Senior Site Reliability Engineer, Messaging Services

NBA

Senior Site Reliability Engineer ensuring the reliability of messaging platforms for NBA operations. Leading incident response and supporting executive teams in high-pressure environments.

Posted 4/30/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSenior💰 $140,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

SMTP

About the role

Key responsibilities & impact

Own reliability and operational excellence for messaging and collaboration platforms.
Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios.
Design and operate highly available, secure, and compliant messaging architectures.
Automate operations using PowerShell and Microsoft Graph.
Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
Participate in a formal rotating on-call schedule. Provide after-hours, weekend, and holiday support.

Requirements

What you’ll need

A bachelor's degree in computer science or related technical field
10+ years of experience in enterprise messaging, infrastructure, or reliability engineering
Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments
Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus)
Advanced PowerShell automation skills
Experience supporting Slack enterprise environments
Proven ability to support executives and business-critical operations with urgency and precision
Calm, decisive, and effective during live incidents and high-visibility NBA events

Benefits

Comp & perks

medical
dental
vision
life/AD&D insurance
short- and long-term disability
fertility and family-forming assistance
wellbeing allowance
educational assistance
mental health coaching/therapy
tax advantaged accounts such as HSA and healthcare/dependent care FSAs
a 401(k) retirement plan
time off benefits that include vacation, sick time, and personal days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PowerShellMicrosoft GraphMicrosoft Exchange OnlineM365email securityDMARCDKIMSPFARCreliability engineering

Soft Skills

professionalismdiscretionurgencycalmdecisiveeffective communicationsupporting executiveshigh-pressure decision makingincident responseroot cause analysis