DevOps Engineer

• Own reliability and operational excellence for messaging and collaboration platforms.
• Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
• Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios.
• Design and operate highly available, secure, and compliant messaging architectures.
• Automate operations using PowerShell and Microsoft Graph.
• Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
• Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
• Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
• Participate in a formal rotating on-call schedule. Provide after-hours, weekend, and holiday support.

Senior Site Reliability Engineer, Messaging Services

Security Engineer

• Develop, lead, and implement security plans and logistics for global events.
• Build and execute security plans for various global events.
• Identify event vulnerabilities and develop analytical feedback and actionable strategies.
• Create effective staffing and risk mitigation strategies.
• Manage budgets to provide scalable resources across multiple events.
• Build a network of vendors complying with national and international regulations.
• Conduct periodic reviews and cost-benefit analyses.
• Implement department standard methodologies and incorporate innovative protocols.
• Oversee assessments and review security planning documents for events globally.
• Conduct investigations involving game incidents, players, staff, and others.

Event Security Specialist

Threat Intelligence Specialist

• Analyze data to generate insights that inform strategy, planning, and performance measurement
• Partner with social content team, fan engagement, media, and commercial teams to define metrics, standardize definitions, and ensure consistent performance tracking
• Develop and maintain data tracking schedule to fill data gaps across platforms
• Monitor data and API connections in Fivetran and communicate errors and findings to database solutions team
• Maintain manual data entry and export/upload process for platforms with API gaps
• Build, maintain, and evolve dashboards and recurring reporting that track fan engagement, growth, and business performance against core KPIs
• Conduct ad-hoc, exploratory, and deep-dive analyses
• Support measurement frameworks, testing, and experimentation (e.g., campaign performance, re-engagement efforts, segmentation effectiveness)
• Translate data into clear, actionable insights and recommendations for stakeholders with varying levels of data fluency
• Ensure data quality, accuracy, and proper interpretation across first- and third-party data sources
• Contribute to the development of scalable analytics assets, documentation, and best practices to improve self-service analytics over time
• Collaborate on data management projects (e.g. data standardization projects, data mapping)

Senior Site Reliability Engineer, Messaging Services

Event Security Specialist

Project Employee, Data Intelligence Analyst