Senior Customer Success Manager

Nayya

Senior Customer Success Manager helping Nayya use AI and analytics to simplify employee health and wealth benefits. Building customer relationships, driving adoption, retention, expansion, and product feedback.

Posted 8/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $110,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong customer relationships by providing exceptional support and serving as the face and voice of Nayya
Act as a strategic partner by understanding customer goals and identifying opportunities to drive success
Leverage data insights to assess engagement, enhance product adoption, and recommend improvements
Monitor customer satisfaction, retention, and expansion metrics
Develop and execute communication strategies with employers to maximize Nayya’s impact
Empower customers to become advocates for Nayya
Collaborate with product and sales teams to enhance offerings and deliver continuous value
Lead Quarterly Business Reviews to strengthen relationships and demonstrate value year-round

Requirements

What you’ll need

5+ years of customer success experience
Experience scaling customer success or a similar function in a startup environment is an advantage
Domain expertise partnering with carriers, brokers, benefits administrators, benefits technology providers, or supporting direct-to-employer relationships
Entrepreneurial, owner-minded approach
Experience building relationships and managing stakeholders
Ability to analyze customer engagement and adoption data
Passion for creating technology experiences that empower users
Strong project management and organizational skills
Clear, empathetic, and proactive communication skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Nayya Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 🏥 Healthcare 🛡️ Insurance 💰 $55M Series C on 2022-03 Consulting
Healthcare
Insurance Nayya is a benefits experience platform that aims to simplify the process of choosing employee benefits. By utilizing machine learning and analyzing vast amounts of data, Nayya provides personalized decision support and guidance during critical times such as open enrollment and onboarding. The company focuses on transforming a traditionally stressful experience into an innovative solution that empowers employees to understand and control their health and financial benefits better. Senior Customer Success Manager Job not on LinkedIn 🔥 11 minutes ago 🏢🏡 New York City – Hybrid 💵 $110k - $140k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build and maintain strong customer relationships by providing exceptional support and serving as the face and voice of Nayya
Act as a strategic partner by understanding customer goals and identifying opportunities to drive success
Leverage data insights to assess engagement, enhance product adoption, and recommend improvements
Monitor customer satisfaction, retention, and expansion metrics
Develop and execute communication strategies with employers to maximize Nayya’s impact
Empower customers to become advocates for Nayya
Collaborate with product and sales teams to enhance offerings and deliver continuous value
Lead Quarterly Business Reviews to strengthen relationships and demonstrate value year-round 🎯 Requirements
5+ years of customer success experience
Experience scaling customer success or a similar function in a startup environment is an advantage
Domain expertise partnering with carriers, brokers, benefits administrators, benefits technology providers, or supporting direct-to-employer relationships
Entrepreneurial, owner-minded approach
Experience building relationships and managing stakeholders
Ability to analyze customer engagement and adoption data
Passion for creating technology experiences that empower users
Strong project management and organizational skills
Clear, empathetic, and proactive communication skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Manager/Director, Customer Success – Midmarket 🕒 4 days ago PermitFlow 11 - 50 🏗️ Construction 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Sr. Manager/Director overseeing Customer Success team for midmarket segment at PermitFlow. Driving retention strategies and performance improvements in a high-growth construction AI company. 🏢🏡 New York City – Hybrid 💵 $150k - $250k / year 💰 $31M Series A on 2024-02 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 4 days ago MillTech 51 - 200 💼 Consulting 📦 Logistics 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager at MillTech leading US operations for advanced FX Hedging and Cash Investment solutions. Building long-term relationships and guiding clients from engagement to ongoing support. 🏢🏡 New York City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Manager/Director, Customer Success 🕒 4 days ago PermitFlow 11 - 50 🏗️ Construction 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Senior Manager/Director of Customer Success leading enterprise teams at PermitFlow. Overseeing engagement models and mentoring a high-performance team in a hybrid New York City role. 🏢🏡 New York City – Hybrid 💵 $150k - $250k / year 💰 $31M Series A on 2024-02 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 4 days ago FLOWX.AI 11 - 50 🤖 Artificial Intelligence 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager overseeing client relationships and driving platform adoption for mission-critical AI applications. Managing implementation projects and enhancing client value in regulated industries. 🏢🏡 New York City – Hybrid 💰 $35M Series A on 2023-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Advisor Success Manager 🕒 5 days ago Savvy Wealth 51 - 200 💼 Consulting 🏥 Healthcare 📣 Marketing Website LinkedIn All Job Openings Advisor Success Manager focusing on customer satisfaction and retention for financial advisors. Collaborating with cross-functional teams to enhance advisor engagement on Savvy’s platform. 🏢🏡 New York City – Hybrid 💵 $128k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs