Nayya

Customer Success Manager

• Strengthen our customer relationships by delivering amazing support; you’ll be the face and voice of Nayya with your customers
• Be an analytical and adaptable partner with a focus on customers’ objectives and opportunities
• Engage with data to understand customer engagement, identify product enhancements, and promote user adoption
• Track customers’ value, retention, customer satisfaction and ultimately the expansion of Nayya’s footprint
• Partner with employer customers to establish and execute communications strategies that maximize Nayya's impact for their teams
• Collaborate closely with product and sales to continuously innovate on Nayya products and deliver value to our customers
• Prepare and present Quarterly Business Reviews

Senior Customer Success Manager