Senior Customer Success Manager

Nayya

full-time

Posted on: 12/11/2025

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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💰 $110,000 - $140,000 per year

Senior

PMP

About the role

Strengthen our customer relationships by delivering amazing support; you’ll be the face and voice of Nayya with your customers
Be an analytical and adaptable partner with a focus on customers’ objectives and opportunities
Engage with data to understand customer engagement, identify product enhancements, and promote user adoption
Track customers’ value, retention, customer satisfaction and ultimately the expansion of Nayya’s footprint
Partner with employer customers to establish and execute communications strategies that maximize Nayya's impact for their teams
Collaborate closely with product and sales to continuously innovate on Nayya products and deliver value to our customers
Prepare and present Quarterly Business Reviews

5+ years of customer success experience; extra credit if you have prior experience scaling customer success or a similar function in a startup environment
A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships
Entrepreneurial approach, comfort with ambiguity
A socially-oriented advocate who is passionate about building relationships and managing stakeholders
Unafraid of going deep into the data to understand customer engagement and adoption
Passionate about creating technology experiences that empower users
An empowered ownership mindset
Strong project management and organizations skills, PMP experience is a plus
A clear, empathetic and proactive communicator

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer successdata analysisproject managementPMP

analyticaladaptablerelationship buildingstakeholder managementcommunicationempatheticproactiveownership mindset