Mortgage Loan Officer

Navy Federal Credit Union

Mortgage Loan Officer guiding Navy Federal members through first-mortgage applications and closings. Counseling borrowers, evaluating qualifications, recommending financing, and building referral relationships.

Posted 8/17/2026full-timePensacola • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lending principles, including application processing and compliance with regulations. Strong ability to build relationships and guide members through complex financial products and services.

Highest-signal resume keywords

Mortgage Loan Application ProcessingMember/Customer Service ExperienceFamiliarity With Mortgage Lending ConceptsEffective Public Speaking SkillsKnowledge Of VA And Conventional Loan Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mathematical Calculation SkillsUnderstanding Of Lending PrinciplesDatabase Software SkillsPresentation Software SkillsWord Processing SkillsSpreadsheet Software Skills

Soft Skills

Effective Communication SkillsRelationship BuildingGuiding Members Through InteractionsAnalyzing Complex Documents

Tools & Technologies

Navy Federal Mortgage Production SystemsNavy Federal Servicing Systems

Certifications & Qualifications

Registration With Nationwide Mortgage Licensing System

Industry Keywords

Mortgage LendingEquity Loan ProductsBanking StandardsFinancial Institution PracticesLending Application Process

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans
Take mortgage loan applications
Establish and maintain personal relationships with members
Guide and follow mortgage loans from initial application through closing
Determine applicants' qualifications
Provide detailed information about Navy Federal's mortgage and equity loan products
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize, and recommend financing alternatives
Build and maintain referral relationships with realtors, builders, and other centers of influence

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service, preferably in realty, insurance, retail banking, or a financial institution
Exposure to the lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking and financial industry standards and practices
Required to register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties, including fingerprinting and background checks
Effective database and presentation software skills
Effective mathematical calculation skills and accuracy with numbers
Effective skill in guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents
Effective public speaking and presentation skills
Effective word processing and spreadsheet software skills
Monday–Friday availability, 8:00 AM–4:30 PM
Desired: Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
Desired: Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations
Desired: Familiarity with mortgage lending requirements, regulations, and procedures for VA and conventional loan programs

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Employee referral program eligibility