Mortgage Loan Officer

Navy Federal Credit Union

Mortgage Loan Officer guiding Navy Federal members through first-mortgage applications, underwriting conditions, and closings. Building realtor referrals and ensuring compliant loan processing for Navy Federal Credit Union members.

Posted 8/14/2026full-timeSandy Springs • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lending processes, including application, processing, and compliance with regulations. Possesses strong interpersonal skills to build relationships with members and industry partners while effectively communicating complex information.

Highest-signal resume keywords

Mortgage Loan ProcessingMortgage Lending RegulationsVA Loan ProgramsAdvanced Word Processing SkillsPublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Application ReviewLoan Qualification AnalysisDocumentation RequirementsFinancing Alternatives EvaluationData Integrity Assessment

Soft Skills

Interpersonal Relationship BuildingProblem ResolutionEffective CommunicationCustomer Service Orientation

Tools & Technologies

Navy Federal Mortgage Production SystemsSpreadsheet Software

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Mortgage Lending IndustryEquity Loan ProductsCompliance MonitoringRealtor RelationshipsAutomated Systems Proficiency

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans and take mortgage loan applications
Establish and maintain personal relationships with members
Guide and follow mortgage loans from initial application through loan closing
Determine applicants' qualifications
Provide detailed information about mortgage and equity loan products
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize, and recommend financing alternatives
Build and maintain referral relationships with realtors, builders, and other centers of influence
Analyze referred loans and determine appropriate actions for areas of concern
Advise members on approved loan conditions and documentation requirements
Ensure required mortgage processing information and documentation is complete
Maintain contact with members, Realtors, and sellers throughout the loan process
Monitor mortgage loan processes for compliance with applicable laws, regulations, and guidelines
Remain available during scheduled evening hours and assigned days off, including weekends
Request and obtain required documentation and forward it to the Mortgage Processor
Conduct outside marketing and promotional activities through presentations, local events, and realtor/trade shows
Resolve operational and processing issues, inquiries, and complaints
Review applications for completeness, data integrity, and accuracy

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Experience in the mortgage lending industry
Working knowledge of mortgage lending requirements, regulations, and procedures for VA and conventional loan programs
Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations
Required to register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties, including fingerprinting and background checks
Advanced skill in comprehending, analyzing, applying, and communicating complex written legal documents
Advanced skill speaking and/or presenting in front of groups in a professional setting
Advanced word processing and spreadsheet software skills
Advanced knowledge of Navy Federal Mortgage Production and/or Servicing Systems is desired
Availability Monday–Friday, 8:30 AM–5:00 PM, plus scheduled evening and assigned days-off coverage

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Employee referral program eligibility
Equal Employment Opportunity
Medical accommodations during the application and hiring process