Senior Experience Analyst – Product Owner

Navy Federal Credit Union

Product Owner translating member and stakeholder needs into digital banking requirements and prioritized backlogs. Delivering usable experiences across Navy Federal Credit Union’s online, mobile, and MSR platforms.

Posted 8/10/2026full-timeVienna • California, Florida, Virginia • 🇺🇸 United StatesSenior💰 $78,400 - $141,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product ownership, including managing product backlogs, defining requirements, and conducting market analysis within the financial services sector. Proficient in Agile methodologies and skilled in data-driven decision-making to enhance user experience and business impact.

Highest-signal resume keywords

Product Owner ExperienceAgile MethodologiesUser Experience DesignAnalytical SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Story DevelopmentBacklog RefinementMarket AnalysisData-Driven AnalysisUser Acceptance TestingBusiness AnalysisSprint PlanningAcceptance Criteria DefinitionCompetitive BenchmarkingUsability Studies

Soft Skills

Strong Communication SkillsCollaboration SkillsMultitasking SkillsOrganizational Relationship ManagementContinuous Learning

Industry Keywords

Financial ServicesCredit Union OperationsBusiness AcumenMember InsightsProduct Requirements

About the role

Key responsibilities & impact

Gather, analyze, develop, prioritize, and maintain complex user stories, acceptance criteria, and product requirements
Serve as Product Owner for assigned products and initiatives
Manage the product backlog, define requirements, align stakeholders, and make prioritization decisions
Conduct complex analysis of internal and external insights, marketplace trends, member needs, and financial products
Perform market analysis across the financial landscape to identify challenges and opportunities
Collaborate with teams, business units, partners, and product teams to define product direction and align priorities
Conduct and facilitate User Acceptance Testing by validating business outcomes, acceptance criteria, and the Definition of Done
Size business opportunities and potential improvements
Lead decisions regarding requirements, priorities, scope, and delivery trade-offs using member insights, analytics, and business objectives
Present findings and package strategic and analytical insights into executive-ready presentations
Identify new ways to solve membership problems and collaborate as a team
Define key metrics and produce data-driven analyses
Conduct competitive reviews and benchmarking
Integrate usability studies, user research, and market analysis into product requirements
Analyze product usage and empirical data to understand member needs and inform product decisions
Apply Agile/Lean principles to manage and prioritize the backlog, support sprint planning and refinement, and continuously improve the product and product team
Perform other related duties as required

Requirements

What you’ll need

4 years of Product Owner experience
Advanced knowledge of analytics, user experience design, and business impact
Business acumen with demonstrated ability to leverage expertise with credibility and impact
Significant experience analyzing user experience and cost to size impact and opportunities
Strong multitasking skills and ability to meet deadlines
Working knowledge of Agile methodologies and principles, including backlog refinement, user story development, sprint planning, and iterative product delivery
Experience working in an Agile product team environment with delivery teams and business stakeholders
Ability to develop and maintain strong organizational relationships
Continuous learning regarding trends, practices, regulations, and technology in financial services
Expert analytical and research skills
Experience working with data in a highly analytic environment
Advanced presentation skills for groups of various sizes
Strong communication and collaboration skills
Ability to maintain skills according to industry standards
Bachelor's Degree in Information Technology, Strategy, or another related field (desired qualification)
Advanced knowledge of credit union operations, processes, and procedures (desired qualification)
Must be authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged and committed culture
Appreciation and rewards for teams
Monday-Friday, 8:00AM-4:30PM regular hours