Manager I, Identity and Access Management – CIAM

Navy Federal Credit Union

Manage daily operations of a CIAM team for member authentication and security. Ensure secure and seamless identity services aligned with organizational objectives.

Posted 7/29/2026full-timePensacola • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $131,700 - $206,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Customer Identity and Access Management (CIAM) capabilities, ensuring secure and seamless member experiences while leading teams in operational excellence and regulatory compliance. Proficient in identity security, fraud prevention, and the deployment of enterprise identity platforms.

Highest-signal resume keywords

Customer Identity And Access Management (CIAM)Identity And Access Management ConceptsEnterprise Identity Platforms (ForgeRock, Okta, Ping Identity)Cybersecurity PrinciplesChange Management Activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Member AuthenticationMulti-Factor Authentication (MFA)Single Sign-On (SSO)OAuth 2.0OpenID Connect (OIDC)SAMLAPI SecurityCI/CD Pipeline DeploymentOperational DashboardsDisaster Recovery

Soft Skills

Team LeadershipCommunication SkillsOperational Escalation ManagementVendor CoordinationWorkload Prioritization

Tools & Technologies

Microsoft AzureAuth0Behavioral AnalyticsDevice IntelligenceIdentity Risk Services

Certifications & Qualifications

CISSPCISMSecurity+Microsoft CertificationsPing Identity CertificationsForgeRock Certifications

Industry Keywords

Financial ServicesRegulated IndustriesOperational ResilienceFraud PreventionIdentity Lifecycle Management

Tech Stack

Tools & technologies

AzureCloudCyber Security

About the role

Key responsibilities & impact

Manage the daily operations of a team responsible for the implementation, security, availability, and continuous improvement of Customer Identity and Access Management (CIAM) capabilities supporting member authentication, registration, account recovery, authorization, digital identity protection, and secure access across digital channels.
Ensures identity services provide a secure, seamless, and trusted member experience while aligning with organizational objectives.
The Manager I manages professionals and/or leaders and is accountable for the performance and results of a team.
Decisions are guided by policies, resources, and business plans.
Develops, manages, and guides execution of operational initiatives that support tactical objectives while balancing security, member experience, fraud prevention, operational resilience, and regulatory requirements.

Requirements

What you’ll need

Bachelor’s Degree or the equivalent combination of education, training or experience.
5 - 7 years relative work experience.
1 - 3 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise.
Experience leading Customer Identity and Access Management (CIAM) platforms supporting large customer or member populations.
Experience managing identity and access management teams responsible for platform engineering, operations, support, service delivery, and product enhancements.
Experience with enterprise identity platforms such as ForgeRock, Ping Identity, Microsoft Entra ID, Okta, Auth0, or similar technologies.
Strong understanding of identity and access management concepts, including customer authentication, MFA, SSO, OAuth 2.0, OpenID Connect (OIDC), SAML, federation, API security, risk-based authentication, and customer identity lifecycle management.
Experience managing member authentication, registration, onboarding, account recovery, authorization, profile management, and identity lifecycle capabilities.
Experience supporting large-scale web, mobile, API, and digital banking authentication solutions.
Experience utilizing device intelligence, behavioral analytics, fraud signals, identity risk services, and adaptive authentication controls to protect customer or member accounts.
Knowledge of cybersecurity principles related to identity security, fraud prevention, privacy, vulnerability management, security remediation, infrastructure hardening, and compliance requirements.
Experience with CI/CD pipeline deployment processes, build automation, release management, environment promotion strategies, deployment validation, and production release coordination.
Demonstrated experience leading change management activities, including planning, coordinating, implementing, validating, and communicating production releases in regulated environments.
Experience operating within cloud and hybrid technology environments, including Microsoft Azure or similar cloud platforms.
Experience with production monitoring, logging, alerting, operational dashboards, incident management, problem management, disaster recovery, and service-level management for critical customer identity platforms.
Ability to support and lead activities within a 24x7 operational environment, including incident response, on-call support, troubleshooting, service restoration, and operational escalation management.
Experience managing complex authentication platforms, including upgrade planning, deployment lifecycle management, platform modernization, migration initiatives, rollback strategies, and production support.
Experience with resource and capacity management, including forecasting staffing needs, workload prioritization, vendor coordination, operational readiness planning, and delivery management.
Proven experience leading geographically distributed teams, contractors, and vendor resources.
Experience managing operational budgets, vendor relationships, strategic roadmaps, and technology investments.
Strong ability to communicate technical concepts to business stakeholders and executive leadership while balancing security, member experience, operational stability, and delivery commitments.
Experience establishing and reporting on KPIs related to authentication success rates, fraud reduction, member adoption, platform availability, operational performance, and customer experience.
Experience in financial services or other highly regulated industries preferred.
Relevant industry certifications such as CISSP, CISM, Security+, Microsoft, Ping Identity, ForgeRock, or equivalent certifications preferred.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities