• Direct day-to-day workforce management operations to optimize branch efficiency and achieve short term and tactical service objectives
• Research and analyze branch data to identify trends/issues and provide accurate planning and forecasting models
• Focus on execution of hiring and any other plans provided by leadership
• Act as Manager in the incumbent's absence

Requirements

Experience in progressively responsible positions which demonstrate the ability to supervise, exercise good judgment, and lead effectively, preferably in a financial institution
Experience as a project lead, which involves organizing tasks, providing status reports to senior management, establishing and meeting deadlines, and facilitating presentations on complex material to multiple levels of management
Familiarity with extensive knowledge of branch workforce management systems and practices
Working knowledge of branch tools and technologies
Working knowledge of statistical methods, mathematical techniques, and related analytical tools including forecasting and projections
Experience to work independently and in a collaborative environment
Effectively to be able interact with others diplomatically and tactfully
Effective ability to implement programs, produce desired results and achieve objectives
Effective in the use of a personal computer and associated software
Working knowledge in applying technical skills and resources with initiative and creativity to solve problems and facilitate the decision-making process
Bachelor's degree in a related field, or the equivalent combination of education, training and experience
Working knowledge of Navy Federal business procedures to include an understanding of member service
Experience in project and process management and statistical analysis
Effective experience in group leadership and conflict resolution
Knowledge of Navy Federal's services, products and functions
Knowledge of Navy Federal business processes and applications
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

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