Mortgage Loan Officer

Navy Federal Credit Union

Mortgage Loan Officer I at Navy Federal Credit Union interviewing and counseling members regarding mortgage loans and guiding them through the loan process.

Posted 7/15/2026full-timePensacola • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage lending processes, including application, approval, and closing, while effectively guiding members through complex financial transactions. Proficient in utilizing automated systems and presenting information clearly to enhance member relationships and loyalty.

Highest-signal resume keywords

Mortgage Loan Application ProcessingMember/Customer Service ExperienceFamiliarity With Lending PrinciplesEffective Database SkillsKnowledge Of Mortgage Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Lending ConceptsMathematical CalculationsDocument AnalysisPresentation SkillsWord Processing SkillsSpreadsheet SkillsLending Application ProcessMortgage Processing KnowledgeClosing Documentation RequirementsRegulatory Compliance

Soft Skills

Relationship BuildingEffective CommunicationGuiding MembersCustomer Loyalty Enhancement

Tools & Technologies

Navy Federal Mortgage Production SystemsNavy Federal Servicing SystemsAutomated Systems

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

RealtyRetail BankingFinancial InstitutionVA Loan ProgramsConventional Loan Programs

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans and take mortgage loan applications
Establish and maintain personal relationships with members
Guide and follow mortgage loans from initial application through the loan closing process
Determine applicants' qualifications
Provide detailed information about Navy Federal's mortgage and equity loan products
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize, and recommend financing alternatives
Build and maintain referral relationships with realtors, builders, and other centers of influence

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Effective database and presentation software skills
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (desired)
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations (desired)
Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs (desired)

Benefits

Comp & perks

Competitive pay
Generous benefits and perks