Mortgage Default Specialist I/II

Navy Federal Credit Union

Specializes in reviewing mortgage loan options and processing bankruptcy impaired loans for Navy Federal. Ensures compliance with investor and insurer guidelines while facilitating transitions and modifications.

Posted 7/15/2026full-timePensacola • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Navy Federal mortgage servicing systems and products, with a strong focus on accuracy, attention to detail, and effective communication. Capable of processing complex mortgage loan modifications and managing specialized servicing programs such as HAMP and Short Sale.

Highest-signal resume keywords

Navy Federal Mortgage Servicing SystemMortgage Loan ModificationBankruptcy ProcessingAttention to DetailEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Loan RetentionTerm RevisionReal Estate Owned (REO) ProcessingProof of Claims FacilitationMotion for Relief Processing

Soft Skills

Advanced Verbal CommunicationAdvanced Written CommunicationMeeting Deadlines

Tools & Technologies

Word Processing SoftwareSpreadsheet Software

Industry Keywords

Short SaleHAMPBankruptcy NotificationsCharge Off

About the role

Key responsibilities & impact

Review and evaluate options for mortgage loan retention, term revision or liquidation to mitigate loss for Navy Federal
Process bankruptcy impaired mortgage and equity loans by gathering and analyzing bankruptcy notifications
Facilitate Proof of Claims, Motion for Relief and/or charge off.
Set up and process Real Estate Owned (REO) files and properties
Monitor progress and provide necessary status reports to management
Provide specialized servicing of mortgage loans identified as eligible for programs such as Short Sale and HAMP (Home Affordable Modification Program)
Modify the terms of the loan, communicate changes to members and investors

Requirements

What you’ll need

Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced verbal and written communication skills
Effective word processing and spreadsheet software skills
Advanced knowledge of Navy Federal mortgage servicing system-of-record
Advanced knowledge of Navy Federal products, services, programs, policies and procedures

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks