Navy Federal Credit Union

Member Communication Orchestration Analyst I

Navy Federal Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, Virginia

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $68,300 - $107,300 per year

Job Level

Mid-LevelSenior

Tech Stack

CognosSQL

About the role

  • To support the Member Communication Orchestration and Analytics team with the Next Best Action strategies and participate in delivering new and innovative business and technical solutions using Marketing Automation technology.
  • Participate in data mining for marketing insights and implementation of predictive analytics and member next best action decisioning to meet Navy Federal product, revenue, and member engagement goals.
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Receives general instructions on routine work and detailed instructions on new projects and/or assignments from higher level staff and management.

Requirements

  • Working knowledge of Pega CDH and Pega technology
  • Experience collaborating with diverse teams of technical architects, business users, and ISD teams in all phases of the software development lifecycle
  • Ability to learn routine to complex material, concepts, and technology quickly
  • Proven ability to work in a "matrix" environment while managing multiple and competing priorities independently and/or in a team environment
  • Experience leading projects, teams, and/or initiatives of small to medium scope
  • Experience in Agile SCRUM or similar methodologies
  • Experience in marketing campaign "life-cycle" management and marketing analysis
  • Experience using a broad range of Microsoft software applications, marketing research tools, trends, data mining and technologies (e.g., Cognos, Business Objects, SAS, JMP, SPSS, SQL, CRM platforms such as Infor or TRM, Mintel Comperemedia, Claritas tools, Omniture, etc.)
  • Progressive experience developing comprehensive plans to address moderately complex business initiatives
  • Familiar with member service operations (philosophy, sales, and cross servicing environments)
  • Begin Pega Decisioning Architect certification coursework in first year
  • Effective skill in producing desired results and achieving outstanding business results
  • Effective skill in presenting findings, conclusions, alternatives, and information clearly and concisely
  • Effective analytical, problem solving, and negotiation skills to resolve conflicting requests and obtain concurrence, and motivate stakeholders/senior management
  • Effective verbal, written, and interpersonal communication skills
  • Effective organizational, planning, and project management skills
  • Bachelor's Degree in Marketing, Business, or the equivalent combination of education, training, or experience
  • Master’s Degree in Marketing, Business, or the equivalent combination of education, training, or experience
  • Experience in designing and/or implementing Marketing and Decisioning software (i.e. Pega, Cordiant, Infor CRM Epiphany, SmartFocus, Experian, etc.)
  • Familiar with credit union and/or financial service operations
  • Working knowledge of Navy Federal's functions, philosophy, operations, systems, and organizational objectives