Manager I, Technology Program & Project Management – Personalization, Decisioning

Navy Federal Credit Union

Manager of technology programs and projects overseeing technical workstreams and team coordination at Navy Federal Credit Union. Responsible for mentoring, delivery excellence, and operational improvements.

Posted 6/2/2026full-timeVienna • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $111,600 - $163,100 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowTableau

About the role

Key responsibilities & impact

Leads a team responsible for supporting the delivery of enterprise technology programs and projects by managing technical workstreams, coordinating cross-functional teams, and ensuring alignment with program and project goals
Translates technical objectives and project goals into executable plans, monitors progress against milestones and standards, and manages dependencies and risks
Partners with engineering, product, technology, and business teams to resolve issues, support delivery excellence, and drive operational improvements
Develops and mentors team members, promoting adoption of delivery best practices and continuous improvement
Reports to a Manager II or higher.

Requirements

What you’ll need

5+ years of work experience in technical program management, technical project management, or related experience, including cross-functional or enterprise initiatives and managing complex, multi-project environments
1+ years of management experience leading technical teams, programs, or projects
Broad knowledge of technical program and project management practices and the ability to apply them to cross-functional technology initiatives and IT/infrastructure projects using frameworks such as Agile and Waterfall
Experience leading and managing technical workstreams and teams that support enterprise programs, digital transformation efforts, and technology projects
Proven ability to translate technical goals and objectives into structured plans, execution timelines, and resource assignments
Experience managing reporting, risk tracking, stakeholder communications, analytics, and vendor/third-party deliverables in technical environments
Strong leadership skills in coordinating engineering and technical teams, resolving execution challenges, and aligning deliverables with business needs
Skill in facilitating technical reviews, sprint planning, retrospectives, meetings, and preparing documentation, dashboards, and executive summaries
Understanding of systems architecture, IT/business process improvement, change management, and stakeholder engagement in technical contexts
Advanced skill in using tools (e.g., Jira, Confluence, Power BI, Tableau, ServiceNow) to manage performance, track progress, and generate insights
Ability to manage multiple technical initiatives/projects and ensure timely delivery of milestones while adapting to evolving business needs
Bachelor’s degree in Information Technology, Computer Science, Business Administration, Program Management, Project Management, or related field, or equivalent combination of education, training, and experience.

Benefits

Comp & perks

Competitive pay
Generous benefits and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical program managementtechnical project managementAgileWaterfallrisk trackingstakeholder communicationsanalyticssystems architectureIT/business process improvementchange management

Soft Skills

leadershipteam managementcross-functional coordinationproblem-solvingcommunicationmentoringfacilitationadaptabilitydelivery excellencecontinuous improvement