Principal Technical Product Analyst – Unified Observability, Enablement & AIOps

Navy Federal Credit Union

Senior Technical Product Analyst leading observability strategy and evolution at Navy Federal. Collaborating cross-functionally to enhance system reliability and operational efficiency.

Posted 5/26/2026full-timeVienna • Virginia • 🇺🇸 United StatesLead💰 $111,600 - $163,100 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Define and drive the enterprise observability implementation roadmap, aligning with business priorities, risk reduction goals, and operational excellence.
Present regular executive-level updates, insights, and recommendations to senior leadership with clear linkage to business value.
Serve as the product owner for observability capabilities, ensuring alignment across engineering, operations, and leadership stakeholders.
Own the end-to-end Dynatrace lifecycle for observability capabilities, including onboarding, adoption, and operationalization across enterprise systems.
Drive scalable onboarding frameworks and prioritize demand based on business criticality, risk exposure, and customer impact.
Enforce enterprise standards.
Establish and enforce enterprise standards for instrumentation, telemetry, and AIOps readiness.
Coordinate and validate Monitoring overlay diagrams.
Lead initiatives to identify and close gaps in monitoring coverage, instrumentation, and analytics to strengthen enterprise resilience.
Ensure observability capabilities are tightly integrated into incident management and operational workflows.
Translate complex telemetry into executive-level insights, dashboards, and narratives that drive action and decision-making.
Coordinate the development of role-based dashboards, reporting frameworks, and analytics models supporting Operations, NOC, and MIM.
Drive consistency and alignment with ServiceNow CMDB and enterprise data sources.
Influence and partner with engineering, platform, and operations leaders to embed observability into the software lifecycle.
Lead enterprise-wide training, enablement, and adoption programs for observability and AIOps capabilities.

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
Extensive experience in IT operations, monitoring, observability, or AIOps-focused supporting enterprise environments.
Extensive expertise in enterprise observability platforms such as Dynatrace encompassing large-scale implementation, development of onboarding frameworks, and operationalization.
Proven experience defining and executing enterprise-level observability or monitoring strategies, including roadmap development aligned to business priorities and risk reduction outcomes.
Experience owning or supporting end-to-end observability lifecycle management, including instrumentation, telemetry ingestion, alerting models, and integration into incident workflows.
Demonstrated ability to establish, govern, and enforce enterprise monitoring standards, including instrumentation, telemetry design, naming conventions, and data quality controls.
Strong experience identifying monitoring gaps and driving remediation initiatives, including coverage validation, service mapping, and dependency analysis.
Experience integrating observability platforms with ITSM tools such as ServiceNow Event Management to enable automated alert correlation, incident creation, and operational workflows.
Advanced analytical and data interpretation skills, with a track record of converting telemetry into actionable insights, KPIs, and measurable outcomes.
Strong executive communication and storytelling skills, with experience translating complex observability data into dashboards, reports, and decision-ready insights.
Proven ability to lead cross-functional collaboration across engineering, platform, operations (NOC/MIM), and leadership teams to embed observability into the software and operational lifecycle.

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

observabilityAIOpsDynatracemonitoringinstrumentationtelemetryalerting modelsdata quality controlsservice mappingdependency analysis

Soft Skills

executive communicationstorytellinganalytical skillscross-functional collaborationleadershipinsight generationdecision-makingtraining and enablementstakeholder engagementrisk management