Communications Support Lead – External Communications, Public Relations

Navy Federal Credit Union

Operational Support Lead at Navy Federal providing support for communication activities and campaigns. Requires 6+ years in communications support in the United States.

Posted 5/21/2026full-timeVienna • Florida, Virginia • 🇺🇸 United StatesSenior💰 $29 - $45 per hourWebsite

About the role

Key responsibilities & impact

Provides operational support to Marketing & Corporate Communications functions by supporting the execution and monitoring of communication activities and campaigns.
Assists in analyzing operational data, preparing reports, supporting cross-functional workflows, and contributing to the development and improvement of communication processes, standards, and governance practices.
Coordinate complex review and approval processes with legal/compliance, risk, brand, and business stakeholders.
Support complex content operations (e.g., campaign launches, site sections, executive communications) to ensure readiness and quality.
Prepare and deliver operational and analytics reports to inform workflow and process improvements.
Provide functional guidance and quality support to less experienced team members.
Serve as an operational point of contact for incident or crisis communications logistics.
Identify and recommend improvements to workflows, tools, templates, and automation to increase efficiency.

Requirements

What you’ll need

6+ years of experience in communications support, coordination, or specialist-level support roles.
Working knowledge of written and verbal communication principles used to support internal, marketing, and corporate communications.
Attention to detail when proofreading, formatting, and reviewing content for accuracy and consistency with established guidelines.
Working understanding of brand voice, tone, and messaging standards and the ability to apply them to assigned communications.
Ability to manage multiple tasks, prioritize work, and meet deadlines for routine communications activities.
Proficiency with common workplace and communications tools (e.g., Microsoft Office, intranet platforms, basic content or media databases).
Basic experience supporting digital communication channels such as intranet, email, social media, or web platforms.
Ability to follow established processes and use judgment within defined guidelines to complete work.
Openness to feedback and demonstrated ability to apply guidance to improve work quality.
High School Diploma.
Desired Qualifications
Associate’s degree in Communications, Marketing, Journalism, or related field.
Experience supporting communications operations in regulated or financial-services environments.

Benefits

Comp & perks

Health insurance
Retirement plans
Flexible work arrangements
Professional development
Generous benefits and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

communications supportcoordinationcontent operationsreport preparationworkflow improvementproofreadingcontent formattingbrand voice applicationdigital communication channelstask management

Soft Skills

attention to detailability to prioritizeopenness to feedbackjudgment within guidelinesteam guidancecommunication principlesprocess adherencemulti-taskingquality supportcrisis communication logistics

Certifications

High School DiplomaAssociate’s degree in CommunicationsAssociate’s degree in MarketingAssociate’s degree in Journalism