Risk Analyst, Contact Center Risk

Navy Federal Credit Union

Risk Analyst at Navy Federal managing operational risks and controls while collaborating with business partners. Involves developing solutions and providing management advice on financial and operational risks.

Posted 5/20/2026full-timeWinchester • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $68,300 - $107,300 per yearWebsite

About the role

Key responsibilities & impact

Responsible for supporting the operation of the risk function by identifying and assessing operational risks and controls
Identify related control weaknesses or gaps and support business partners to develop approaches and solutions to mitigate identified weaknesses or gaps
Provide advice to management based on this knowledge base
Solve a range of straightforward problems with increased scope and complexity

Requirements

What you’ll need

Basic understanding of operational risk management
Experience performing risk and control self-assessments (RCSAs) and creating process maps
Experience with operational control testing
Knowledge of operational and regulatory risk and control concepts and practices
Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Flexible working hours
Competitive pay
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational risk managementrisk and control self-assessmentsprocess mappingoperational control testingregulatory risk conceptscontrol conceptscontrol practices

Soft Skills

problem solvingadvisory skills