Assistant Vice President, Digital Payment Operations

Navy Federal Credit Union

Manage and direct the Digital Payment Operation in the Savings & Membership department. Responsible for non-card payment operations and supporting Navy Federal's strategic objectives.

Posted 5/15/2026full-timeVienna • Virginia • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

To manage and direct the Digital Payment Operation in the Savings & Membership department
Responsible for non-card payment operations, including ACH Originations & Disputes, Funds Services Disbursement and Funds Services Systems
Assist in leading functional areas and ensuring partnerships which support Navy Federal's goals and strategic objectives
Direct report to the SVP, Digital Payments

Requirements

What you’ll need

Experience in leading, planning, organizing, directing, and controlling a corporate level business operation
Significant experience with change management processes that demonstrate skills in producing results and achieving objectives consistent with the strategic objectives of an organization
Ability to develop strategies to address highly complex and sensitive business issues
Ability to establish effective policies and procedures
Significant experience working with all levels of staff, management, stakeholders, vendors
Significant experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
Significant experience managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience supervising and leading professional employees
Advanced organizational, planning and time management skills
Advanced research, analytical, and problem-solving skills
Advanced skill in results-oriented leadership in a challenging environment
Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely
Bachelor's Degree in Business Administration, Business Management, Economics, Finance or related field or equivalent combination of education, training, and experience
**Desired Qualifications **
Significant experience in the Financial Services Industry
Advanced knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
Master's Degree in Business Administration, Business Management, Economics, Finance or related field or equivalent combination of education, training, and experience

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ACH OriginationsFunds Services DisbursementFunds Services Systemschange managementstrategic planningpolicy developmentanalytical skillsproblem-solving skillsresults-oriented leadershipinfluencing skills

Soft Skills

leadershipinitiative-takingdecision-makingcreativitydiplomacytactassertivenessnegotiationpersuasionpresentation skills

Certifications

Bachelor's DegreeMaster's Degree