Operations Strategist II

Navy Federal Credit Union

Organize and coordinate operational initiatives at Navy Federal Credit Union to improve processes and procedures. Collaborate with stakeholders to deliver analytical reports and presentations.

Posted 5/15/2026full-timePensacola • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $33 - $52 per hourWebsite

About the role

Key responsibilities & impact

Organize, facilitate, and coordinate small to large scope initiatives from inception through implementation
Work with stakeholders to plan, measure, deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership
Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models

Requirements

What you’ll need

Advanced knowledge of project/process improvement/change management methodologies
Experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)
Significant experience in using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
Advanced in the use of PCs and software applications
Ability to manage multiple activities simultaneously and achieve desired results
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced research, analytical, and problem solving skills
Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
Advanced organizational, and planning and time management skills
Advanced skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures
Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience.

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprocess improvementchange managementAgile methodologiesScrumXPLeanchange impact analysisstakeholder assessmentcompetitive analysis

Soft Skills

interpersonal communicationanalytical skillsproblem solvingorganizational skillsplanning skillstime managementdiplomatic interactionpresentation skillswritten communicationverbal communication