Business Systems Analyst III – ADM, Intake & Problem Solving Support

Navy Federal Credit Union

Business Systems Analyst at Navy Federal Credit Union supporting ADM and Business Credit Card initiatives. Navigating ambiguity, prioritizing demands, and collaborating with cross-functional partners in a fast-paced environment.

Posted 5/13/2026full-timeVienna • Florida, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $78,400 - $123,200 per yearWebsite

About the role

Key responsibilities & impact

This role requires an individual who genuinely thrives in complexity.
ADM and intake work is expected to continue expanding, including potential support for Business Credit Card initiatives.
The successful candidate will work closely with cross‑functional partners and must be able to independently navigate ambiguity, prioritize competing demands, and drive solutions in a fast‑paced environment.

Requirements

What you’ll need

Problem Solving & Critical Thinking
Demonstrated strength in analytical thinking with a passion for untangling complex, ambiguous problems
Significant experience in issue resolution, including root cause analysis and assessing scope, scale, and risk
Comfort operating in gray areas with incomplete or evolving information
Strong curiosity and commitment to continuous learning and improvement
Credit card and/or lending domain knowledge
Prior project or delivery experience supporting technology or operational initiatives
Extensive experience with system implementations and/or UAT testing
Agile delivery experience
Proven experience managing multiple priorities independently and within a team environment
Ability to use effective elicitation techniques to gather information at the appropriate level of detail and represent stakeholder needs
Experience working with project teams to plan, coordinate, and roll out software changes/releases
Ability to obtain required approvals on schedule and support production transitions
Experience researching, compiling, and documenting data, business processes, and workflows
Experience designing and documenting technical solutions aligned to business and functional requirements
Experience partnering with business units and vendors to improve procedures, resolve issues, and implement initiatives
Ability to analyze information, develop conclusions, and present recommendations to management
Experience reporting team or workstream progress to leadership to support prioritization and capacity planning
Experience leading project teams and resolving highly technical or complex issues
Ability to lead, guide, and mentor less experienced staff
Experience representing the business unit in identifying, analyzing, and communicating system solutions
Demonstrated ability to provide consulting and support services to internal customers, including requirements gathering and outcome definition
Hands-on experience in underwriting and/or loan officer roles

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysissystem implementationsUAT testingAgile deliveryproject managementdata documentationtechnical solution designrequirements gatheringbusiness process improvementunderwriting

Soft Skills

problem solvingcritical thinkinganalytical thinkingcuriositycontinuous learningindependent prioritizationeffective communicationmentoringteam collaborationstakeholder engagement