Manager, Membership Business – Analysis

Navy Federal Credit Union

Manage, direct, implement and oversee Navy Federal's membership acquisition, engagement and retention strategies. Oversee high-quality analyses for decision-making on member trends and demographics.

Posted 5/12/2026full-timeVienna • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $146,300 - $187,500 per yearWebsite

Tech Stack

Tools & technologies

CognosSQL

About the role

Key responsibilities & impact

Manage, direct, implement and oversee Navy Federal's membership acquisition, engagement and retention strategies
Oversee the production and delivery of high-quality analyses that enable senior and executive leaders to better understand member demographics, behavior, trends, and make decisions to achieve strategic goals
Lead cross-organizational teams that facilitate the creation, launch and implementation of solutions to improve new member engagement, retention and satisfaction
Oversee and perform complex/varied tasks with considerable impact

Requirements

What you’ll need

Significant experience as a strategic thinker who influences business decisions at the senior leadership level
In depth and advanced knowledge of data sources (e.g. IDW and EDW), data extraction tools (e.g. Cognos and SQL), and data manipulation packages (e.g. JPM and SPSS)
Ability to communicate highly complex technical concepts to non-technical and senior staff
Experience managing projects which involve organization, holding strategy and status meetings, planning and directing the work of participants, resolving conflicting requests, meeting changing requirements and priorities, and accomplishing project goals
Experience in progressively responsible positions which reflect the ability to work independently, exercise sound judgment, solve problems, display a high degree of initiative, and manage multiple priorities effectively
Ability to establish strong working relationships and gain credibility and trust within those partnerships
Proficiency with PCs, word processing, spreadsheet, database, presentation, and reporting software
Advanced research, querying, data mining, analysis, and reporting skills, including proficiency in sophisticated statistical methods and modeling, forecasting, and cost/benefit/risk analysis
Successful experience as a leader in a data / analytically driven environment with expert level analytics/quantitative skills
Advanced skills to successfully influence, lead and/or guide others towards goals
Advanced leadership skills and the ability to guide others to achieve desired results in a multi-tasked, time sensitive office environment
Advanced interpersonal, verbal, and written communication skills
Advanced organizational, planning and time management skills
Bachelor's Degree in Business Administration, Management, or the equivalent combination of training, education, and experience

Benefits

Comp & perks

Competitive pay
Generous benefits and perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data extractiondata manipulationdata miningstatistical methodsforecastingcost/benefit analysisrisk analysisproject managementanalytical skillsquantitative skills

Soft Skills

strategic thinkingcommunication skillsleadership skillsinterpersonal skillsorganizational skillsplanning skillstime managementproblem-solvinginitiativerelationship building