Manager, Consumer Lending Processing

Navy Federal Credit Union

Plan and direct Consumer Lending Underwriting operations to ensure accurate processing of applications. Support strategic plans and manage daily activities within the branch.

Posted 5/7/2026full-timeVienna • Florida, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $128,300 - $187,500 per yearWebsite

About the role

Key responsibilities & impact

Plan, direct and manage the multi-function operations of the Consumer Lending Underwriting branch, which includes loan processing and Support, Consumer Lending loan officer teams to ensure accurate and efficient processing of consumer applications.
Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals.
Serve as subject matter expert regarding branch functions, systems, policies and/or procedures.
Manage daily activities of professional employees and/or supervisors.
Support executive management in developing and executing strategic plans.
May act as AVP in the incumbent's absence.

Requirements

What you’ll need

Expert knowledge of applicable federal and state laws, rules, and regulations
Advanced knowledge of banking/financial industry trends, products and services
Extensive progressively responsible experience leading and managing a multi-functional loan processing operation in a large financial institution, including operational and regulatory risks and controls
Demonstrated experience leading or supporting operational improvement initiatives through automation, artificial intelligence (AI), or related technologies, with measurable impact on efficiency, accuracy, or cost reduction.
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Extensive experience in supervising and leading employees
Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill building effective relationships through rapport, trust, diplomacy and tact
Expert organizational, planning and time management skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill in producing desired results and achieving goals and objectives
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert skill developing and implementing programs in a leadership role
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Benefits

Comp & perks

Competitive pay
Generous benefits and perks
Opportunities for professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

loan processingoperational improvementautomationartificial intelligencedata queryingreportingforecastingoperations researchstatistical methodsproject management

Soft Skills

leadershiporganizational skillsplanningtime managementanalytical thinkingcommunication skillsrelationship buildinginfluencenegotiationdecision making