Senior Internal Communications Specialist – Enterprise AI Strategy

Navy Federal Credit Union

Senior Internal Communications Specialist leading strategic internal communications for Navy Federal Credit Union's Enterprise AI Strategy. Collaborating with leadership to shape messaging and enhance employee engagement.

Posted 4/23/2026full-timeVienna • Virginia • 🇺🇸 United StatesSenior💰 $96,900 - $141,600 per yearWebsite

About the role

Key responsibilities & impact

Leads the planning, development, and execution of internal communications that align with business objectives and enhance employee engagement.
Combines strategic insight, content development, and cross-functional collaboration to support key initiatives and organizational change.
Leads communication planning and execution for major business initiatives, including the Enterprise AI Strategy, and organizational changes.
Analyzes strategic inputs to develop communications that inform internal audiences.
Serves as a strategic partner to business leaders, advising on messaging, narrative development, and engagement strategies.
Creates, measures, and delivers clear, engaging content across internal channels (e.g., intranet, email, digital signage).
Develops messaging frameworks and executive communications for senior leaders.
Prepares professional documents using complex writing standards, adapting tone, content, and format for executive, leader, and enterprise-wide audiences.
Develops well-organized project plans, drafts timelines, and proactively prioritizes tasks to achieve communication milestones.
Leads and manages cross-functional campaigns with measurable outcomes, ensuring alignment with organizational priorities.
Uses the team’s content management system and tracking mechanisms to monitor progress.
Collects and analyzes communication metrics and employee feedback to inform content strategy and improve effectiveness.
Understands business needs and challenges, recommending communication solutions that drive clarity and impact.
Explains ideas clearly, offers alternatives, and mentors junior team members.
Collaborates across departments and stakeholders to ensure consistent messaging and resource alignment.
Works under limited supervision, demonstrating initiative and ownership of complex communication projects.

Requirements

What you’ll need

Minimum of 5+ years of experience in communications or related field.
Complete knowledge and understanding of business area/specialization.
Strong storytelling and messaging skills tailored to diverse employee audiences.
Ability to analyze communication effectiveness using metrics and feedback.
Experience supporting change management and organizational initiatives.
Skilled in stakeholder management and executive communication support.
Ability to coach junior team members and provide editorial guidance.
Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.
Minimum of 10+ years of experience in Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content developmentcommunication planningmessaging frameworksproject managementcommunication metrics analysischange managementstakeholder managementexecutive communicationstorytellingemployee engagement

Soft Skills

strategic insightcross-functional collaborationmentoringinitiativeownershipclear communicationadaptabilityorganizational skillsprioritizationteam leadership

Certifications

Bachelor’s degree in CommunicationsBachelor’s degree in Public RelationsBachelor’s degree in JournalismBachelor’s degree in Marketing