UX Researcher II

Navy Federal Credit Union

Assist in planning and leading user-centered design strategies as a UX Researcher II at Navy Federal Credit Union. Conduct research and analysis to enhance experiences and solve problems.

Posted 4/15/2026full-timeVienna • California, Florida, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $78,400 - $123,200 per yearWebsite

About the role

Key responsibilities & impact

Assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices
Serve as a change agent, looking for new ways to solve moderately complex problems
Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences
Work under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis
Exercise judgement within defined procedures and practices

Requirements

What you’ll need

Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, and other user testing techniques
Ability to multi-task and prioritize multiple projects with minimal direction
Experience using third-party UX research platforms to recruit participants and conduct studies
Experience with quantitative market research methods to enable effective partnership with market researchers
Experience in quantitative, behavioral analysis and statistical concepts
Experience creating research deliverables (frameworks, videos, toplines, etc.)
Working knowledge of financial industry best practices/trends, products and services
Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact
Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)
Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
Effective skill in research, analysis, problem-solving and negotiation
Advanced interpersonal, verbal, and written communication skills
Effective and proficient word processing, database, spreadsheet, and presentation skills
Advanced planning, organizational, and problem-solving skills
Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience
Lean or Six Sigma or similar business process improvement methodology
Working knowledge of regulatory, financial, and compliance regulations

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user experience researchproject managementquantitative market researchbehavioral analysisstatistical conceptsAgile methodologiesuser testing techniquesresearch deliverablesfinancial industry best practicesLean Six Sigma

Soft Skills

multi-taskingprioritizationcommunicationproblem-solvingnegotiationinterpersonal skillsorganizational skillsrelationship buildingjudgmentcreativity