Navy Federal Credit Union

UX Researcher II

Navy Federal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Vienna • California • Florida • United States

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Salary

💰 $78,400 - $123,200 per year

About the role

  • Assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices
  • Serve as a change agent, looking for new ways to solve moderately complex problems
  • Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences
  • Work under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis
  • Exercise judgement within defined procedures and practices

Requirements

  • Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
  • Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, and other user testing techniques
  • Ability to multi-task and prioritize multiple projects with minimal direction
  • Experience using third-party UX research platforms to recruit participants and conduct studies
  • Experience with quantitative market research methods to enable effective partnership with market researchers
  • Experience in quantitative, behavioral analysis and statistical concepts
  • Experience creating research deliverables (frameworks, videos, toplines, etc.)
  • Working knowledge of financial industry best practices/trends, products and services
  • Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact
  • Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)
  • Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
  • Effective skill in research, analysis, problem-solving and negotiation
  • Advanced interpersonal, verbal, and written communication skills
  • Effective and proficient word processing, database, spreadsheet, and presentation skills
  • Advanced planning, organizational, and problem-solving skills
  • Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience
  • Lean or Six Sigma or similar business process improvement methodology
  • Working knowledge of regulatory, financial, and compliance regulations
Benefits
  • Highly competitive pay
  • Generous benefits and perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user experience researchproject managementquantitative market researchbehavioral analysisstatistical conceptsAgile methodologiesuser testing techniquesresearch deliverablesfinancial industry best practicesLean Six Sigma
Soft Skills
multi-taskingprioritizationcommunicationproblem-solvingnegotiationinterpersonal skillsorganizational skillsrelationship buildingjudgmentcreativity