Manager

• Promote and maintain the enterprise strategic framework and processes
• Provide consultation, collaboration and assistance to departments to align business strategy with enterprise goals
• Serve as subject matter expert regarding enterprise strategy functions, policies and/or procedures
• Work with the Enterprise Portfolio Management Office, Information Services Department and other key delivery areas on prioritization of work that aligns with enterprise goals
• Collaborate with subject matter experts across the organization on environmental scans, economic analysis and other competitive intelligence efforts
• Oversee analysis of competitor and market trends; evaluate findings and data to determine action necessary to drive improvements
• Develop a team of industry experts knowledgeable in the competitive landscape and incorporate external insights into strategies and plans
• Research, monitor, and analyze competitor and market actions and synthesize trends and actionable insights
• Oversee benchmarking and trend analysis to drive continuous process improvement and improve member experience quality
• Develop and maintain dashboards and other reporting tools to consistently measure and report on performance against enterprise goals
• Elevate strategic management via a “center-of-excellence” model and support Member Strategy Office to implement segment strategies
• Develop and/or present reports/updates for Board of Directors, CEO and senior management
• Lead Enterprise Strategy team via coaching, performance management and other leadership activities
• Perform other duties as assigned

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