Product Manager, Debit Card Disputes & Servicing
Navy Federal Credit Union
Product Manager
Navy Federal Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $96,100 - $141,625 per year
Job Level
JuniorMid-Level
About the role
- Partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members
- Define what the product features should be and explain why they are needed; serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives
- Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics
- Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
- Develop a deep understanding of the division’s business objectives, risk tolerance, and member needs to proactively identify needs, problems, and solutions based on analyses
- Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
- Lead assigned product features from ideation to enhancements to post-delivery maintenance and act as content authority of the program backlog
- Explore the market and conduct market research on product features to understand current and future member needs; define, own, and communicate the product functions, vision, and roadmap
- Focus on agile delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
- Build partnerships and alliances, manage relationships with partners, and enable decision making for leaders through clear and concise communication
Requirements
- Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
- Quick learner with an analytical and flexible thinking style
- Strong multi-tasking and the ability to meet deadlines
- Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
- Comfortability with big, undefined problems and the capability to break down problems to find solutions
- Exposure to working in an agile environment
- A strong data sense, combined with analytical skills to help make informed recommendations
- Aptitude and curiosity for learning how technical process flows work
- 2+ years of experience in product management or related roles
- Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures
- Master’s Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
