Director, Operational Risk – Fraud and Payments Risk
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Vienna • Virginia • United States
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Salary
💰 $128,300 - $187,500 per year
Job Level
About the role
- Leads and oversees the second line of defense (2LOD) operational risk management functions for both Fraud and Payments risk, providing direction and leadership in identifying, analyzing, and mitigating operational risks.
- Develops and implements risk policies, frameworks, and governance structures to enhance risk resilience.
- Leads cross-functional risk initiatives and collaborates with senior executives to drive a culture of risk awareness.
- Serves as a key advisor on risk-related matters and ensures compliance with regulatory standards.
- Manages multiple teams and influences risk strategy across business units, driving operational excellence and enterprise risk management maturity.
- Establishes and maintains an enterprise fraud and payments risk governance framework, independently challenges first-line fraud prevention and detection activities, and ensures adherence to regulatory expectations.
Requirements
- Bachelor’s Degree in Liberal Arts, Business Administration, Auditing, Technology / Engineering, Management, or other related fields, or equivalent combination of education and experience
- 10+ years of experience in operational risk, governance, or financial services risk management
- 5+ years of leadership experience, managing high-performing risk teams.
- Expert experience in 2LOD Fraud Risk Management and/or Payments Risk Management risk strategy and management
- Expertise in developing, enhancing, and implementing Fraud and/or Payments risk frameworks and methodologies
- Expert guidance on regulatory compliance, industry standards, and risk mitigation frameworks
- Leads high-impact risk initiatives and regulatory engagements
- Extensive expertise in risk analytics, reporting, and performance measurement
- Extensive expertise in leading and developing risk management teams at scale
- Exceptional communication, negotiation, and stakeholder management skills
- Extensive track record of implementing enterprise risk programs and engaging with senior executives
- Experience in Financial Services, First, Second (ERM, ORM), and/or Third Line Risk Management, or Consulting experience.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Highly competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational risk managementFraud Risk ManagementPayments Risk Managementrisk policiesrisk frameworksgovernance structuresrisk analyticsperformance measurementregulatory compliancerisk mitigation frameworks
Soft Skills
leadershipcommunicationnegotiationstakeholder managementcollaborationinfluencingrisk awareness cultureteam managementstrategic thinkingproblem-solving