Enable the successful adoption of enterprise technologies by ensuring audiences understand the purpose, value, and practical use of new capabilities
Translate technology decisions into clear, audience-specific enablement strategies
Identify impacted stakeholder groups and tailor communications, training, and engagement approaches accordingly
Partner with product, technology, analytics, and change teams to support technology rollouts and sustained usage
Gather feedback and adoption insights to continuously improve enablement approaches
Develop and execute communications plans that inform, motivate, and build confidence in new technologies
Create compelling content such as presentations, narratives, job aids, FAQs, demos, and executive-ready messaging
Support training efforts by shaping materials and learning experiences that make technology approachable and engaging
Help leaders communicate change with clarity, consistency, and enthusiasm
Explore how AI-enabled tools can improve communications, content creation, training, and enablement efforts
Experiment with new tools and approaches to accelerate storytelling, insight generation, and audience engagement
Stay current on emerging trends in AI, analytics, and digital transformation, with a focus on how people adopt and use technology
Bring forward ideas and experiments that enhance how technology is introduced and experienced across the organization
Collaborate with stakeholders across business areas to understand priorities, impacts, and adoption needs
Serve as a connector between strategy, technology, and people-focused teams
Promote an “art of the possible” mindset by challenging the status quo and encouraging new ways of working

Requirements

Experience in the banking or financial services industry, with a strong understanding of industry trends, products, services, and large-scale enterprise environments
Experience supporting business transformation, technology adoption, digital journeys, customer experience, or related organizational change initiatives
Demonstrated ability to translate complex technology concepts into clear, human-centered messages that drive understanding and adoption
Excellent written and verbal communication skills, with advanced experience creating high-quality deliverables for both executive and user audiences (including presentations and enablement content)
Strong analytical mindset with the ability to synthesize insights into a compelling, actionable narrative
Advanced change management skills, including the ability to influence others, set priorities, and operate effectively in environments of constant change
Proven ability to independently plan, organize, and lead large, complex efforts from concept through execution
Advanced skill in building alignment, consensus, and trust across diverse stakeholder groups, from junior team members to senior executives
Strong relationship management skills across multiple business and technology functions, including senior business stakeholders, product owners, journey leads, goal owners, and technical partners
Experience working within large-scale IT and/or financial services organizations supporting technology-enabled business transformation (e.g., digital platforms, cloud-native solutions, enterprise processes)
Advanced project management skills and/or experience working in Agile delivery environments
Curiosity and enthusiasm for AI, analytics, automation, digital tools, and continuous learning, with exposure to emerging technologies preferred
Proven to bring a highly collaborative, results‑driven approach and thrive in fast‑paced, evolving environments
Bachelor's degree in Business, Analytics, Communications, Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience
Master’s degree in a related field preferred

Benefits

Highly competitive pay
Generous benefits and perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

change managementproject managementAgile deliveryanalyticsAI-enabled toolsdigital transformationcustomer experiencebusiness transformationcontent creationenterprise processes

Soft Skills

communicationanalytical mindsetrelationship managementcollaborationinfluenceorganizationleadershipadaptabilitystorytellingengagement