Artificial Intelligence

• Develop and drive the enterprise-wide AI and Generative AI strategy, including prioritization of the AI technology roadmap and support for senior leadership in strategic planning and execution
• Outline opportunities for the greatest member value or improvement to member experience from AI innovation
• Align member‐centric strategic initiatives across Navy Federal to advancements in AI to drive exceptional member experiences
• Collaborate with cross-functional teams and enterprise stakeholders—including risk, compliance, and innovation groups—to identify, assess, and implement AI opportunities aligned with member and business needs
• Ensure ethical AI practices and regulatory compliance by partnering with legal, compliance, and governance teams to develop and uphold enterprise AI guidelines
• Articulate intricate AI concepts and strategies to non‐technical stakeholders, utilizing compelling presentations and documentation
• Offer continuous support and direction throughout implementation phases, adeptly tackling hurdles that may arise
• Leverage design thinking principles to drive innovative approaches within AI initiatives and encourage continuous improvement and learning
• Remain at the forefront of AI advancements, industry trends, and optimal practices to enhance AI initiatives and member experiences

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