Navy Federal Credit Union

Communications Specialist II

Navy Federal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Pensacola • Florida • Virginia • United States

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Salary

💰 $68,300 - $94,100 per year

About the role

  • Oversee a unified communications strategy for all levels of the organization
  • Serve as project manager and communications lead for initiatives that inform employees and enhance Navy Federal’s corporate and community reputation
  • Develop and manage the internal communications for enterprise or department events and campaigns designed to inform and/or drive action
  • Create, write, and produce timely internal communications (e.g., Management Fact Sheets, eGrams, flyers, brochures, pamphlets, leadership messaging, blog posts) to inform management and employees while ensuring consistent messaging and organizational vision
  • Collaborate with Human Resources, Marketing, Public Relations, Corporate Communications, and other business area colleagues to ensure internal communications are consistent with current policies and procedures
  • Provide editorial content for Navy Federal’s intranet site and Navy Federal Online
  • Maintain a uniform editorial style and assists with providing quality assurance to support the Navy Federal brand and guiding principles
  • Serve as business unit client consultant and liaison for internal communication projects
  • Develop cohesive communication strategies for important company-wide and department initiatives to produce effective, timely deliverables
  • Consult and collaborate with clients, leaders, and stakeholders across the organization to build relationships and provide guidance to effectively plan, compose, and manage the preparation, design, production, and distribution of a wide variety of employee communications while leading cross-functional teams
  • Stay abreast of all applicable policies, procedures, rules, regulations, Navy Federal values, etc. to ensure compliance in all communications
  • Proofread and edit content for standardization to ensure clarity and accuracy
  • Counsel clients by recommending the most effective and efficient communication tactics and tools for messages that deliver accurate, timely, and high-quality products to audience segments
  • Develop project management timelines and action plans to ensure that project and campaign deliverables are met
  • Work with internal partners and/or vendors to support various high-profile projects
  • Work independently and completes assignments with guidance in only the most complex situations
  • Apply subject matter expertise of practices, processes, and systems related to the activities of the section
  • Collaborate with business partners and apply procedures and precedent to resolve more complex problems
  • Conduct analyses, develop alternative courses of action, and make recommendations that have moderate to significant impact
  • Leads projects of moderate to significant impact
  • Mentor, train and serve as a resource/guide to lower-level staff
  • Serve as Supervisor, Employee Communications in the absence of the incumbent
  • Perform other related duties as assigned

Requirements

  • College-level courses or professional training or experience in communications or related field
  • Thorough knowledge of communication, publication, and multimedia production processes
  • Ability to deal tactfully with all levels of the work force and management
  • Ability to work in a fast-paced business environment and manage multiple projects concurrently, resolve conflicting requests, and meet changing requirements and priorities to accomplish goals
  • Strong ability to research, analyze, and organize concepts and to create conceptual approaches and copy solutions with little editorial supervision
  • Proficiency with graphics, database, word processing, presentation, and spreadsheet software
  • Advanced communication, project management, copywriting, editing, and proofreading skills to develop and/or implement communication and/or employee programs
  • Strong organizational, time management, and problem-solving skills
Benefits
  • Highly competitive pay
  • Generous benefits and perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcopywritingeditingproofreadingcommunication strategiesmultimedia productioncontent developmentanalytical skillsorganizational skillstime management
Soft Skills
tactfulnesscollaborationrelationship buildingguidancementoringproblem-solvingindependenceadaptabilityleadershipconsultation